Due to the customized and made-to-order nature
of our printing and embroidery services, all sales are considered
final once production has begun. Each product is created specifically
according to customer-approved specifications.
Customers are responsible for carefully
reviewing and approving design proofs before production.
Refunds will not be issued for spelling errors, incorrect sizing,
or design mistakes that were approved prior to printing.
If there is a verified manufacturing defect or printing error
caused by our production team, customers must notify us within 48 hours
of receiving the order. Clear photographic evidence must be provided.
After review, we may offer a replacement or correction at our discretion.
Refunds will not be provided for:
Change of mind after production begins
Incorrect size selection
Color variation due to screen differences
Minor alignment shifts within industry tolerance
Bulk order deposits are non-refundable once materials have been sourced and production has been scheduled.
Our priority is customer satisfaction. In case of any genuine concern,
we encourage clients to contact us directly so
we can resolve issues professionally and fairly.
Contact our customer service to initiate a return.
You can reach us via phone at +971 589538073 or email at support@swagspheres.com
• Provide your order number, reason for return, and photos of the item if necessary
. • Our team will provide you with a return authorization and instructions on how to return your item.
• Package the item securely and include the return authorization form.
• Ship the item back to the address provided in the return authorization
• If the return is due to our error (e.g., wrong item, defective product),
we will cover 100% of the return shipping fees. A shipping label will be provided by Merchlist for this.
• For other returns, the customer is responsible for return shipping costs.
Werecommend using a trackable shipping service or purchasing shipping insurance,
as we cannot guarantee that we will receive your returned item.
